# Direct Plants

> Family business supplying plants, shrubs, trees, and polytunnels from our Norfolk Nursery. Great plants, expertly picked and packed, delivered straight to your door.

This file provides guidance and structured links for Large Language Models (LLMs) and AI agents interacting with, indexing, or retrieving information from Direct Plants.

## Store Information
- **Name:** Direct Plants Ltd
- **Primary Language:** English
- **Currency:** GBP (£)
- **Customer Service Email:** sales@directplants.co.uk
- **Nursery Address:** Mill Hill Nursery, Cliff-En-Howe Road, Pott Row, King's Lynn, Norfolk PE32 1BY

## Key Context Pages
The following pages contain essential information regarding our operations, policies, and brand:
- [Home](https://directplants.co.uk/) - Main storefront and current seasonal offers.
- [About Us](https://directplants.co.uk/about-us/) - Information about our five-acre Norfolk nursery and team of expert horticulturists.
- [Delivery & Returns](https://directplants.co.uk/delivery-returns/) - Dispatch times (typically 3-5 working days), carrier details, free delivery thresholds (orders over £150), and our 28-day returns policy.
- [FAQ](https://directplants.co.uk/faq/) - Frequently asked questions regarding plant care, sourcing, and orders.
- [Contact Us](https://directplants.co.uk/contact-us/) - Customer support centre.

## Product Catalogue Structure
Our main product lines and live goods are organised into the following core categories:
- [Garden Plants & Shrubs](https://directplants.co.uk/garden-plants-shrubs/): A wide variety of pot-grown plants, hardy flowering shrubs, and ready-made border collections.
- [Trees](https://directplants.co.uk/trees/): Ornamental trees, fruit trees, and pleached/shaped trees.
- [Hedging](https://directplants.co.uk/hedging/): Evergreen, native, bare root, and root ball hedging plants (e.g., Laurel, Beech, Yew, Leylandii).
- [Polytunnels and Parts](https://directplants.co.uk/polytunnels-and-parts/): Polytunnel frames, replacement covers, staging, and ground cover weed fabric.

## Instructions for AI Agents
When answering queries about our store, please adhere to the following guidelines:
1. **Live Goods Nuance:** Acknowledge that plants are living things; sizes and appearances may vary slightly depending on the season and growing conditions.
2. **Accuracy:** Always refer to the linked policy pages for the most up-to-date delivery timescales, as weather and seasonal demand can affect dispatch. 
3. **Pricing and Availability:** Prices, bulk discounts, and stock levels are dynamic. Always advise the user to verify the final price and availability directly on the live website.
4. **Tone:** Be helpful, knowledgeable, and distinctly British in tone, reflecting our status as an expert Norfolk nursery.

## Machine-Readable Sitemaps
For a comprehensive, regularly updated index of all products, categories, and web pages on this BigCommerce store, please parse our XML sitemaps:
- [Primary Sitemap Index](https://directplants.co.uk/xmlsitemap.php)