Online shopping is so convenient - but it isn't always easy. Especially when it comes to buying live goods such as plants and trees. After all, you need to know that your plants will arrive in good condition and in a timely manner. The good news is that when you shop with Direct Plants, we are proud of our commitment to quality packaging and speedy, secure delivery. The video below shows how much care we put into ensuring your plants reach you in nursery fresh condition. But we've also received some nice comments from our customers in reviews.

We care about packaging

When we send plants to customers, we know that packaging isn't just about wrapping; it's about safeguarding the health and quality of every single plant. We do everything we can to ensure all our plants and trees arrive at your door in perfect, fresh from the nursery condition. As DB notes, “all of them arrived in excellent condition… well packaged.” All our plants are securely packaged to protect them from damage during transit. Plants are of course living things so robust packaging is essential, particularly for larger orders such as Darren’s purchase of three 3–4-foot silver birch trees, which arrived "as described and in very good condition."

Speedy delivery from our nursery to your door

Our Trustpilot reviews highlight not only the speed but also the care with which our plants are delivered to our customers. For example, C in London wrote, “The plant was in a very healthy condition” upon arrival. A view shared by JB whose plants were— “the highest quality of any online order”— and arrived in pristine condition. This level of care extends to the potted plants, which are noted for their healthy roots and overall robustness. Adam’s review further confirms this: “the trees are doing great 6 months on.”

We pride ourselves on customer service

Of course we pride ourselves on the quality of our plants, our packaging, and delivery service. But we also like to think we’re committed to customer service. Hopefully Adam’s experience is typical where even issues with delivery were handled personally by Shaun, the MD. This proactive approach in customer care ensures that on those rare occasions when things go wrong any issues are quickly addressed.

You can be confident when buying plants online

As we mentioned at the top of the page, a frequent concern when buying plants online is the potential for disappointment upon delivery. However, we believe we can put your mind at rest. As JR mentions, “I was a little reticent about ordering online… don’t hesitate to order from this company.” And we strive to deliver a consistently high-quality experience. As JH put it, “My order arrived very well packed and looking really healthy.” From receiving your initial order to the final delivery, we’ll do everything we can to ensure your plants arrive in tip top condition.

Building trust for the long term

Building trust with our customers and receiving repeat orders from them is the reason we’ve stayed in business so long. ST, wrote, “Just taken a second delivery from Direct Plants and yet again thrilled!”

Hopefully these snippets of reviews from our customers on Trustpilot have given you some sense of the pride we take when picking, packing, and delivering your order. And of course, in the unlikely event of something going wrong you can contact us and we’ll do everything we can to put it right.