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FAQ

On this page we’ve answered the questions our customers ask most often about ordering, deliveries and the products we offer here at Direct Plants. Hopefully, you’ll find all the information you need. However, if you do have any further questions don’t hesitate to get in touch. You can contact us here.

Covid-19 Update
We are open for business as usual. Like every other online retailer our delivery times have been impacted by Covid-19. All our deliveries are contactless for the safety of yourself and our drivers. At the moment our estimated delivery times are:

  • Plants and trees - 5 working days from receipt of order.
  • Polytunnels - 10 to 15 working days from receipt of order.

NB: The latest updates can always be found on the homepage of our website.

Direct Plants FAQs

Do you have a shop?
No, we are strictly an online retailer. This allows us to keep prices down for our customers and has also meant we are able to service your orders during the current Covid-19 crisis.

Is your website secure?
Rest assured when you order from our website your personal data is completely secure. When you check out all your data is fully encrypted and safe.

Do you do special offers?
We do. We offer multibuy deals on many of our plants and trees as well as generous discounts on pallets of hedging. You can find full details of these deals here.

We also regularly offer exclusive discounts to our newsletter subscribers. These deals are not available to other customers. Don’t miss out - you can subscribe to our newsletter here.

Do your prices include VAT?
Yes, all the prices on the website are inclusive of VAT.

How will my plants and trees be delivered to me?
All deliveries are by courier and will be contactless during the Covid-19 crisis. All plants and trees are picked by our expert team and delivered to you in specially designed and very robust packaging. We guarantee your plants and trees will reach you in perfect condition all ready for planting.

How much does delivery cost?
We charge a flat rate of £4.99 for postage and packing no matter how many plants you order. If your order value is more than £150, we will deliver it for free. These prices apply to most of England, Scotland and Wales. However, there will be a surcharge to certain locations in the UK. You can find full details here.

What happens if I need to return my order?
In the highly unlikely event you need to return your order please do so within 28 days and within its original packaging. You can find more details here.

Do you grow the plants you sell on your website?
The vast majority of the plants, trees and hedging we sell are grown and cared for on our own five-acre nursery here in Norfolk. We have a fantastic team of expert horticulturists who ensure all our plants are well cared for and in the best of health when picked and packed for your order. Once they reach you our plants have a 100% survival rate if correctly cared for.

Why do you sell polytunnels?
With such a large nursery and the thousands of plants and trees we sell we need the best possible protection for them as well as perfect growing conditions. But we couldn’t find polytunnels of a high enough quality so began making our own. We then decided to offer our commercial grade tunnels to professional growers and all our other customers.

We are now one of the biggest sellers of polytunnels in the UK. We manufacture all our polytunnels in our own workshops and they can now be found in gardens, small holdings, allotments, farms and nurseries throughout the country.

What methods of payment do you accept?
We accept all credit cards and you also have the option of paying by PayPal. For order values of over £99 you can choose to pay by PayPal Credit and (subject to status) spread the cost of your purchase over four monthly payments.

You may also be interested in:  Polytunnels     Fruit Trees     Shrubs     Plants

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